What is a primary goal when conducting usability testing?

The primary goal of conducting usability testing is to evaluate user experience and satisfaction. This type of testing focuses on how effectively and efficiently end-users can interact with the software. By observing users as they complete tasks, testers can gather valuable insights into how easily users can navigate the interface, understand the system’s functionality, and accomplish their goals without confusion or frustration.

Usability testing encompasses various aspects of the user's experience, such as the intuitiveness of the interface, the clarity of information provided, and overall satisfaction with the interaction. High levels of user satisfaction often result from software that meets user needs and is easy to use, which ultimately leads to better adoption and fewer support issues.

In contrast, assessing performance or identifying software bugs are important aspects of software testing, but they fall under different categories or testing types. Performance testing focuses on response times and system behavior under load, while bug identification typically falls under functional testing. Therefore, these options do not capture the essence of usability testing, which emphasizes the user's perception and experience with the software.